Karma has been made aware that several of our clients have received letters from a company called iDNS. Many people don’t know who their domain hosting company is. These letters appear to be legitimate, complete with details including your domain name and your domain’s expiry date.
How do I know who my Domain Registrar is?
Whether you are a Karma Web client or not, it is important for you to read carefully and understand who your domain registrar is before you proceed. There are 2 easy ways to do this.
Call your web provider. Even if you don’t host domains with Karma, we typically have had access to them at one point or another to adjust settings. More than likely we can confirm who is your domain registrar.
Read the letter content carefully!
We have received many of these letters at Karma and I had never actually read all the print. I took the time to look one up today and I was surprised to read that iDNS is actually being fairly up front in the letter. It clearly states:
“Domain name holders are not obligated to renew their domain name with their current Registrar or with Internet Domain Name Services (iDNS). Review our prices and decide for yourself. You are under no obligation to pay the amounts stated below, unless you accept this offer This is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services (iDNS).”
Other red flags took look for…
Your domain name registrar will never send you a letter in the mail. They will always send renewal requests via email to the account contact.
You should not have to provide an authorization code! A domain renewal should be a quick transaction and business as normal. Any time an authorization code is requested, you should be concerned. Authorization codes are the one thing needed to transfer your domain from one registrar to another.
What to do if I get caught in the scam
The good news is that until you provide that authorization code, your domain is protected. To get that code you will likely have to contact your web person, who will advise you of the situation.
If you have completed the payment, you can request a refund via email or by phone. While my client did get email notification that they would receive a refund, she called to confirm the details and they were not very gracious on the phone. In fact, they hung up on her in the end.
If the refund is not given in a timely manner, contact your credit card company to cancel the payment and report fraudulent activity.
This is not the first scam of this kind. In past years there have been similar scams from Domain Registry of Canada (DROC).
While these companies may legitimately renew and/or register a domain for you, their methods for gaining customers seems to be shady and even deceptive. Once the domain holder falls victim to the iDNS domain registrar scam by transferring over their domain and giving iDNS their credit card information, iDNS will then lock the domain holder into paying exorbitant amounts of money for services that should be offered for much lower prices. Trying to get your domain back from them could prove to be a difficult and costly battle.
If in doubt, contact your Karma representative and we will assist you in protecting your domain.
Asked David to do some advertising for our social media and truckload sale event. He produced some videos and banner ads and put an entire hot tub event campaign together for me which was great saved me a lot of work and it was professional done which was nice. If anyone needs help with social media advertising i would highly recommend looking at getting David to help you.
As a fellow Landscape Ontario member, I reached out to Jo Riding of Karma Creative Solutions a few months back to discuss the upcoming revamp of our website. Karma Creative has worked with and earned the trust of several professional landscape businesses in Ottawa and that was what set my mind at ease.
I mainly worked with David Riding at the time to set up the transition process of our site as well as the fine details. David made sure that all of my questions and "site tweaks" were taken care of. We even had a few good laughs during the process. I am an absolute stickler for quality and making sure things are on point and I never once sensed that they were trying to rush me through the process so they could just get paid.
I could go on and on! Bottom line is they provided me with good service in a timely manner and left me feeling comfortable that I made the right decision. I will be working with them in the future on several other projects/advertising needs. A big thank you to "Team Karma"
Natural Impressions Landscaping Inc.
I love the website you created for my business, Elegant Strategies for your home. It's both functional and very attractive. I've had several compliments on it, and am quick to attribute the site work to Karma Creative Solutions. I also appreciated the time you took to train me sufficiently to maintain the site myself and, in particular, adding new posts and pages.
I am the General Manager for the Caneast Shows. We produce 5 consumer shows per year in the Ottawa area. Karma Creative Solutions has been part of our team for several years and we can't say enough good things about Jo and Janna. In the last year in particular, they have raised the bar in so many areas. Our social media presence has never been stronger, our websites have been rebuilt and brought into the 21st century, and our overall marketing strategy has yielded greater attendance number at all of our events. Karma not only executes the tasks professionally, they have also offered invaluable advise and guidance in streamlining our processes and assisting with the overall efficiency of our company.
I am the Executive Director for the Canadian Spine Society. Our Society has used Karma to develop our professional website, to create our public information website and to produce all the material for the Canadian Spine Research and Education Fund. In every instance their work has been outstanding, on time and under budget. That is an amazing record. We will certainly continue to use Karma.